Conflict Resolution

a.k.a. Restorative Justice Guidelines

Enspiral's value resides in the people and the relationships that make up our inspiring, changemaking network. We collectively strive to foster an increasingly open, inclusive and caring culture. The Well Working Group historically supported this mission by developing network resources for constructive dialogue and co-working.

In this document you will find three suggested steps to take to safely and appropriately resolve conflict. Also included are support mechanisms if you need additional input to help resolve the conflict.

Note: If you currently feel unsafe in Enspiral's communication channels, please immediately e-mail the board at

If you or someone you know is in immediate danger, seek local law enforcement.

We ask all Enspiral participants to recognize these network safety guidelines for resolving serious conflicts.

If you are in conflict with someone else consider taking these three steps:

1. Contemplate Conflict

  • Take time to process your experiences if you feel confused, overwhelmed or agitated.

  • Note uncertainties and possible misunderstandings in your interactions, including cultural differences.

  • Distinguish people's actions from your feelings about them. They're both important, but they're different.

  • Distinguish disagreement from personal hostility. We're allowed to disagree, dissent and discuss.

  • Review relevant documents and Conflict Resolution Support.

If you've contemplated the experience and have decided it feels like it may be harassment or abuse, please consult our Harassment and Abuse Policy.

2. Invite Conversation

If you're unable to resolve a conflict on your own, invite conversation. The sooner the better.

  • If you feel able and safe to, directly discuss your concerns with the person you are in conflict with.

  • Otherwise, see Conflict Resolution Support.

  • Consider your communication approach; Comms Guidelines might be helpful.

  • Ensure a mutually agreeable time and place for conversation, including adequate privacy.

3. Develop a Plan

  • Foster inclusive dialogue by sharing ideas, asking clarifying questions, and responding to others' ideas.

    • Identify personal wants and needs.

    • Make offers or requests.

  • In complex conflicts, develop points of agreement to facilitate progress.

  • Propose plans to treat conflict in a mutually satisfactory way.

  • Mutually sign written plans in serious cases, or whenever desired.

  • Follow up later to discuss progress.

Conflict Resolution Support

Again, if you've contemplated the experience and have decided it feels like it may be harassment or abuse, please consult our Harassment and Abuse Policy.

Each of these support stages may be pursued separately or together.

How do I know when to enlist more support?

The time to escalate is when you've been trying to work at one level and you reach an impasse, both parties unable to compromise in any way.

For example, if you have a 1-1 meeting with reasonable, clear asks which become unmet requests, it would be at this point you might consider bringing a third party in to mediate.

There are four steps you might consider to reach a resolution, each step includes more people. The point is to resolve the conflict with as few people involved as possible.

1. Direct communication

Directly discuss your concerns with a conflicting person if you're comfortable doing that.

2. Private support

Talk privately to your trusted friends to help you resolve conflicts with other Enspiral participants. Make a plan together about what you're going to do.

3. Expanded dialogue

Enspiral participants may seek to informally resolve their conflicts by discussing them with mutually trusted Enspiral participants. This may be done either confidentially or openly.

4. Mediation

For intense conflicts, Enspiral participants may request mediation meetings which are assigned to trained, in-network (or external) mediators.

Our expectations are that a mediator is suitably qualified, costs incurred will be negotiated directly with the people involved. We commit to hosting a recurring bucket and—at the Enspiral Foundation's discretion—the use of reserves.

Personal Conduct

Harassment and Abuse Policy



Other useful materials

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